P.S.C. TO ‘CONSIDER’ 10.4% PHONE RISE
NY Telephone pres C W Owens says proposed interim rate increase of 10.4% will not be enough in view of massive expansion and service improvement programs currently under way; PSC hearing examiner I E Crade blames inadequate service on 'poor forecasting' of resources needed to meet growth in demand, says personnel do not meet acceptable standards of efficiency and courtesy; PSC adopts his recommendation that co file monthly progress rept; orders moratorium on installation or inward direct dialing systems, except for orders already accepted, until co's capacity to provide service exceeds state's busy hour requirements; co concedes that it underestimated problem, says it has difficulty getting and keeping skilled help
