MA BELL IS CALLING, WITH DISCOUNTS
In a new and unorthodox ploy to encourage its customers to stay loyal to Ma Bell, the American Telephone and Telegraph Company said yesterday that it would give its residential customers discounts on everything from microwave ovens to airplane tickets. The phone company's plan, similar to incentive programs used on and off by gas stations, airlines and even Citibank and American Express, will be available to nonbusiness customers who run up long-distance bills of more than $15 a month. The amount of the discounts increases as customers talk longer. And with cut-rate competitors like the MCI Communications Corporation and GTE-Sprint already taking away customers, the telephone giant showed yesterday that it was wasting no time with its response: On Wednesday, it began mailing out 25 million copies of a glossy, 14-page catalogue brimming with color pictures of products and services available at a discount to A.T.& T. users. ''This is a reward for our best customers, another reason for them to stay with A.T.& T.,'' said John Smart, the vice president of marketing for A.T.& T. Communications, the unit that runs the company's long-distance services.