AT MACY'S, A CHIEF AND HIS TROUBLES
THREE years ago, Edward S. Finkelstein was riding high. As chairman and chief executive of a resurgent R. H. Macy & Company, he was heralded widely for transforming a drab and sluggish company into the nation's most dramatically successful department store chain. His ''merchandising miracle,'' as some dubbed it, had turned New York's largest department store into a model for department stores everywhere and seemed to change the face of American retailing. His strategy was bold and expensive. He tried to lure growing legions of young, affluent and fashion-conscious customers with chic merchandise, abundant inventories, and heavy discounting. And he did so dramatically: On the showroom floor, he injected a touch of theater into the routine of retailing. But in the last year, Ed Finkelstein's triumph at the 127-year-old company has begun to falter. Now, the industry's creative guru may be fighting the toughest battle of his career.