BEAN MESHES MAN, MACHINE
Each year, some 2.5 million people who are outdoors enthusiasts - or just want to look the part - make a pilgrimage to L. L. Bean Inc.'s famous retail store, a landmark in this small Maine town. With visions of down vests, chamois shirts and rubber-bottomed Maine hunting shoes dancing in their heads, most probably do not even notice the sprawling, metal-skinned building that stands unidentified off Route 1, just about a half-mile down the road from Bean's store. But in recent years, this nondescript building has attracted a different kind of pilgrim: corporate executives from companies as diverse as I.B.M. and J. C. Penney, Xerox and Eddie Bauer, Digital Equipment and Time Inc. This 315,000-square-foot building is L. L. Bean's distribution center, the backbone of its mighty mail-order business. From this building, Bean annually sends out 5.8 million packages that contain some 11 million items worth some $260 million, or about 86 percent of its total sales. What these corporate giants have come to study is not merely Bean's remarkable efficiency, but the way Bean has achieved that efficiency: by relying on people rather than robots.