THE NATION: Switching Brands; Cranky Voters Fire Everyone In Sight
DAVID STEWART, a professor of marketing at the University of Southern California and an expert on consumer behavior, compares voting to shopping for something you don't particularly want to buy, like toilet paper. "Where customer satisfaction is not high, you see a lot of switching," he said. "I'll buy one I haven't tried recently." He is not alone in thinking that way. In a world without strong party or ideological identifications, voters do look increasingly like shoppers in the American marketplace. They become isolated decision-makers whose choices depend essentially on the information and attitudes they pick up from the mass media, especially television.
