Citibank Will End Most Fees on Electronic Transactions
Moving to take the offensive in high-technology banking, Citibank said yesterday that it would eliminate almost all fees for electronic banking in New York. The fees had ranged from 35 cents for low-balance customers withdrawing cash at an automated teller machine to $9.95 a month for using a personal computer to bank and pay bills. Banks nationwide are looking for ways to encourage customers to conduct their routine business electronically, rather than using the more costly human tellers. Last month, for example, First Chicago bank began to charge $3 for each use of a human teller in excess of a certain number of visits each month. And numerous banks offer checking accounts with lower fees or balance requirements for customers who promise not to use tellers.