April 1, 1999

Pentagon says three American infantrymen patrolling Macedonia's border with Kosovo are missing after reporting by radio that they had been surrounded and were under fire; say soldiers, whose names are not released, might have been captured by Serbian forces; CNN broadcasts videotape from Serbian television showing what Serbs identify as three Americans who were reported missing on March 31; soldiers are part of US First Infantry Division, which had about 350 members in Macedonia for years, remnant of United Nations force that is being withdrawn now that thousands of NATO troops are stationed near border; map (M)

Refugees arriving in Albania say Serbian forces are shelling villages, towns and cities in Kosovo; say Pristina, Kosovo capital, is in flames, with widespread death and destruction; Organization for Security and Cooperation in Europe says shelling has driven more than 10,000 ethnic Albanians from their homes; says refugees crossed border at Morini, joining 84,600 other refugees who have fled into Albania since crossing was opened on March 27, after being sealed for 11 months; map; photos (M)

Personal services field is growing, with alluring array of experts for every household quest; Americans, spending more hours at work, are abandoning do-it-yourself movement; are saving time by delegating tasks and relying on competence of strangers; drawing (M)

Profile of high-priced house cleaner Megan Miller Goldsmith, who charges $400 a day for thorough cleaning; photos (M)

Computers Ready for 2000 The Government said 92 percent of its computers met a deadline to avoid year 2000 problems. Page A20.