For Caseworker, Helping Is a Frustrating Struggle
Article in occasional series Life After Welfare, examining various facets of program in Wisconsin to end welfare, profiles Milwaukee caseworker Michael Steinborn; 18 months agom, Steinborn was unemployed jack of building trades, down on his luck and in need of job himself; improbably enough, he is now one of system's most attentive caseworkers; in practice, most poor people see their caseworkers as distant, or even antagonistic, enforcers of unpopular new rules; yet with little formal preparation outside his own street-smart past, Steinborn, white man whose clients are mostly black women, has shown knack for earning their trust; photos (L)