AOL Makeover, In Muted Tones
WHEN a software company is working on a new program, it tries to throw competitors off the scent by using a code name, like Whistler (which became Windows XP) or Cheetah (the original Mac OS X). Nobody outside America Online knows the code name for the new AOL 9, but it should have been Humble Pie. AOL is in trouble. Every week, more and more Americans get to the Internet by using high-speed broadband connections like cable modems and digital subscriber lines, rendering dial-up connections -- AOL's primary product -- less and less relevant. You can buy broadband service directly from AOL, of course, but only in some areas, and only for an exorbitant $55 a month.

