COMPANY NEWS; Raising Fast Food's Speed Limit
The Taco Bell restaurant here is giving customers a taste of the future. Not the food, the service. Inside, diners in a hurry for tacos and burritos can punch up their own orders on a touch-screen computer. Outside, drive-through customers see a video monitor flash back a list of their orders to avoid mistakes. Then they can pay using a pneumatic-tube system like those many banks employ for drive-up transactions. Their food, and their change, is waiting for them when they pull forward to the pickup window. And if the line of cars grows too long, a Taco Bell worker will wade in with a wireless keyboard to take orders.