The Saga of a Phone Installation: Part 2
AS expected, they cut me off. When my phone went dead last Sunday, the same day I grumbled in this column about the banal, grinding struggle to get new service in the first place, I felt relieved. I wasn't paranoid. I had waited 10 days for a phone installer. Then I suffered through 36 hours more of misinformation, bureaucratic shuffling and inconvenience before I heard a dial tone.